Frequently asked questions
Common questions about how we work. For plan-specific pricing questions, see the Website or App pricing pages.
How do I get started?
Fill out the form on our Contact Us page, telling us whether you need a website or an app and which plan looks closest to what you need. We’ll reply by email within one business day.
What happens after I submit the contact form?
We’ll follow up by email to confirm scope and, once you’re ready to proceed, share a project requirements questionnaire to fill out — this captures the pages/screens you need, design preferences, and any reference sites or apps you like. Development starts once we have your completed questionnaire and the advance payment.
Can I talk to someone before committing?
Yes — add the ₹499 paid consultation option on the contact form. If you’re serious about moving forward, that amount is adjusted into your final project billing.
Do you offer phone support?
We handle all communication over email to keep a clear written record of your project — reach us anytime at support@webaayam.com or aditya@webaayam.com.
Do I need to arrange my own domain and hosting?
You’re welcome to bring your own, or we can guide you through purchasing and setting them up so you retain full ownership. This is one of the questions on our project questionnaire.
Will I own the final website or app?
Yes. Website source files are handed over on final payment; app source code is released after full payment, per our Terms of Service.
Do you offer ongoing support after launch?
Each plan includes a fixed bug-fix support window. Beyond that, we offer monthly maintenance & security plans (websites) and extended support plans (apps) — ask us for a quote.
What’s your refund policy?
See our full Refund Policy for details on the consultation fee, advance payments, and third-party costs.